Frequently Asked Questions
- Where do Your Furniture Outlet's products come from?
Our furniture originates from prestigious European manufacturers known for their trend-led furniture and accessories. We handle UK returns from these manufacturers, serving as a link between sustainability and budget-friendly, high-quality furniture.
- Are the products sold by Your Furniture Outlet brand new?
Yes, all our products are brand new.
- Why do some products have minor defects?
While our products are brand new, some may exhibit minor defects due to shipping damages or manufacturing fault.
- How can I identify products with defects?
Products with defects are clearly indicated in the item title, and accompanying photographs showcase any imperfections. We believe in complete transparency, enabling you to assess the product's condition and make a conscious choice.
- Can I still expect high-quality furniture despite minor defects?
Absolutely! Our commitment to providing high-quality furniture remains unwavering. Even with minor defects, our products offer exceptional craftsmanship and style. The defects are opportunities for you to enjoy substantial savings while contributing to sustainability.
- How does Your Furniture Outlet contribute to sustainability?
By receiving UK returns from European manufacturers, we reduce waste and contribute to sustainability. Our approach allows you to access premium furniture at reduced price.
- How does the pricing work for products with minor defects?
Products with minor defects are priced at significantly reduced rates. Our dedication to honesty ensures that you are fully aware of any imperfections, empowering you to make a conscious decision and secure fantastic deals on stylish furniture.
- What products does Your Furniture Outlet offer?
Your Furniture Outlet provides a wide range of furniture, including sofas, chairs, tables, beds, and more.
- How can I place an order?
To place an order, simply browse our website, select the desired items, and add them to your cart. Follow the checkout process to provide shipping information and payment details.
- What payment methods are accepted?
We accept various payment methods, including credit/debit cards and other secure online payment options. Details can be found during the checkout process.
- Is it safe to shop on Your Furniture Outlet's website?
Yes, our website is secure, and we prioritize the protection of your personal and payment information. We use industry-standard security measures to ensure a safe shopping experience.
- What are the shipping options and costs?
Shipping options and costs may vary. Please refer to our shipping information page on the website for detailed information about delivery methods, times, and associated costs. At checkout the shipping costs will be added automatically.
- Can I track my order?
Yes, once your order is shipped, you will receive a confirmation email with tracking information. You can use this information to track the status and location of your delivery.
- What is Your Furniture Outlet's return policy?
Our return policy allows you to return items within a specified period after receiving your order. Please review our Returns & Exchanges page for detailed information on the return process and eligibility.
- Are there any locations where I can view the furniture in person?
Your Furniture Outlet has a warehouse in Guilford where you can collect your furniture. Please note that a showroom is not available at this time.
- How can I contact customer support?
For any inquiries or assistance, you can contact our customer support team through the contact information provided on our website. We are here to help you with any questions or concerns.
- Does Your Furniture Outlet offer assembly services?
If you have specific assembly-related questions, feel free to reach out to our customer support team.
- How can I buy sofas?
As our sofas tend to sell out quickly once they become available, we operate a waitlist. To join the waitlist and receive an exclusive notification when our sofas are back in stock please subscribe to our mailing list.
